E-commerce Industry: Chatbot At Your Service
Chatbot Technology can be defined as an advanced computer program designed to stimulate a conversation with human users. The average interactions of people with chatbots have grown to a drastic 85% in 2021. There were about 300,000 chatbots on Facebook in 2018, which have grown exponentially in 2021. Today, about 1.4 billion people use chatbots across several industries.
The market for chatbots is growing fast — about $5 billion to be invested in chatbots this year. When we talk about E-commerce, more and more customers prefer chatbots to get their questions answered. Studies from various E-commerce organizations suggest that businesses spend around $1.3 trillion on customer requests in a year. With chatbots coming into the picture, operational costs can be cut down to 30%. Another reason to focus on chatbots is the rise of voice commerce. The data here speaks for itself!
In this blog, we cover how you can use chatbots to enhance your E-commerce business!
What can you do with a Chatbot to enhance E-commerce sales?
- Improved customer service
- Increased customer engagement
- Better lead generation
- Nurturing qualified leads
- Cost-saving
- Interacting with past customers
- Providing shipping and return information
- Gathering feedback
- Recommending related/relevant products to increase sales.
Read more to learn all about what you can do with chatbots and some inspiring use cases for a kickstart!
