GooglGoogle’s Conversational AI for improved customer experience

Google has made significant investments in conversational AI for more than a decade. This is ideal to be used in core everyday AI technology, especially for real-world use cases. Whether it’s highly used speech-to-text in different languages and a variety of environments, high-quality text-to-speech voices with customizations, or other AI features available in Dialog Flow — all of these areas benefit from the research innovation that Google more broadly is making. In this article, we shall highlight how conversational AI-enhanced customer impact, as discussed in Google Cloud Next 2021.

The Core Conversational AI consists of three different product pillars. Dialog Flow is the first one that enables developers and enterprises to create automated conversational experiences, chatbots, or voice spots with 1.6 million developers. It is by far the largest platform available in the market.

Read the entire blog here to know all about how Conversational AI impacts customer experience.